Customer support 
935 181 919 

Return policy

Cancellation and return

• You can only cancel an order if it has not yet been processed and invoiced.
• To cancel an order you must notify us by email comercial@iosna.es, providing us with the number of the order you wish to cancel.
• The collection will be made at the address where the order was previously sent. The transport company MRW will contact the client to be able to pick up the package. The state of the material will be verified and the payment of the amount of the item will be made. The return of the money may take a few days so that we can check the status of the merchandise. The amount of the products will be refunded except for shipping costs.
• If you selected "prepaid" as your payment method and you have already made the transfer or deposit, you must also provide us with your bank details (account number) so that we can return your money. This management will only be possible in writing.
• The amount of the return is only for the items.

Return of a product due to deterioration due to transport

At the time of delivery, make sure that the package received is externally in good condition, completely closed and with no signs of tampering. Otherwise, note this fact on the carrier's delivery note, reject the shipment and notify Aluminum and PVC Accessories in writing as soon as possible. In cases of deterioration of the product or lack of conformity due to transport (which are not manifest at the time of delivery), you must notify Accesorios de aluminio y PVC within 7 calendar days after receipt via e-mail. email to comercial@iosna.es
You can contact our Customer Service by calling our number 935 181 919, Monday through Friday from 8 a.m. to 4 p.m.) or by sending an e-mail to IOSNA, Cami de Sant Cristófol nº 2 Nave A, 08292 Esparreguera - Barcelona, ??Tel. +34 935 181 919, WhatsApp. 658 706 925, email: pedidos@ferreteriaiosna.com, Hours: Monday-Friday: 8-16h.
If the requested product does not suit your needs, the return will be accepted, with shipping and collection costs paid by the customer. The product must be in perfect condition, including the original packaging, and once we verify its status in our warehouse, we will proceed to refund the amount of the item by bank transfer.

Important:
In case of shipment not accepted, returned or rejected, because of the client, the client will bear the shipping and return costs.
It is very important that you remember that you must notify us within the stipulated period (7 calendar days from receipt of the order) of any breakage or damage due to transport so that we are aware that there has been an incident. Remember that we only have these 7 calendar days to make the insurance effective, so you must notify us of these facts within this period.
You must follow the instructions for sending the return as indicated by our Customer Service department.
Return of a product due to withdrawal (Option not valid for companies or professionals)

You are not satisfied with the item you received and you have decided to return it.
You have the right to withdraw from the purchase within a period of 5 business days without the need for justification. The withdrawal period will expire 5 business days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify Aluminum and PVC Accessories. (Address: IOSNA, Cami de Sant Cristófol nº 2 Nave A, 08292 Esparreguera -Barcelona, ??Tel. +34 935 181 919, WhatsApp. 658 706 925, email: pedidos@ferreteriaiosna.com, Hours: Monday-Friday: 8-16h ). by phone: 935 181 919 or email IOSNA, Cami de Sant Cristófol nº 2 Nave A, 08292 Esparreguera -Barcelona, ??Tel. +34 935 181 919, WhatsApp. 658 706 925, email: pedidos@ferreteriaiosna.com, Hours: Monday-Friday: 8-16h your decision to withdraw from the contract. You can also make an unequivocal statement of your decision through a letter sent by post.
To comply with the withdrawal period, you must notify us in writing that the communication regarding your exercise of this right be sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund the payments received, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make said refund using the bank transfer.

Important: Individuals or legal entities acting in an area unrelated to a business or professional activity will be considered consumers. Aluminum and PVC accessories, will not accept returns for withdrawal by companies or professionals.
Exceptions to withdrawal:

Due to their nature, the return by withdrawal of the following products is excluded:
• All types of products that require a professional fixed installation and have been installed after the purchase (handles, any type of fittings).
Return conditions:

Requirements for the return of an order
In order to return an order, make sure that you meet all the requirements:
• Report this via e-mail to IOSNA, Cami de Sant Cristófol nº 2 Nave A, 08292 Esparreguera-Barcelona, ??Tel. +34 935 181 919, WhatsApp. 658 706 925, email: pedidos@ferreteriaiosna.com, Hours: Monday-Friday: 8-16h.
• We ask that you return the product postage due through the carrier indicated by Aluminum and PVC Accessories Send the delivery note stamped by the carrier. He will contact you in advance to arrange the time and pick up the merchandise at your home. The merchandise can only be collected by the carrier after having requested the return (RMA) to Aluminum and PVC Accessories. In no case will returns or changes be possible at our facilities.
• It is essential that you return the complete item (with all the supplements and accessories included) and with the original packaging in perfect condition or in the best possible condition. In this way, the process will be simplified. The carrier may only remove merchandise that is in an optimal state of transport.
No return can be managed directly at our facilities, but must be delivered to the carrier for shipment. We inform you that, in order to avoid any incident, it is necessary that the smallest products (accessories, etc.) be protected by additional external packaging - just as you received it at home - and thus avoid any type of damage or manipulation of the original packaging of the product during transport. For larger products (televisions, household appliances, etc.) an external packaging protecting the original is not essential, however, it is important that you make sure that the product is shipped properly protected inside the original box with the protections intended for this end (corks, polystyrene, bubble wrap, etc.) and avoiding any type of manipulation on it.

Important: The collection of returns of large products will take place in the same portal, they will not be collected from the floors.
All returns of products that do not have the original packaging and/or that do not present the original return form (with RMA No.) for Aluminum and PVC Accessories will be rejected.
You have to send your return indicating your code (RMA number - XXXXXXX ) to:
Aluminum and PVC accessories
IOSNA ,Cami de Sant Cristófol nº 2 Nave A ,08292 Esparreguera -Barcelona ,Tel. +34 935 181 919, WhatsApp. 658 706 925, email: pedidos@ferreteriaiosna.com, Hours: Monday-Friday: 8-16h
Contact, Customer Service:
Telephone: 935 181 919
Monday – Friday from 8-16h

IOSNA ,Cami de Sant Cristófol nº 2 Nave A ,08292 Esparreguera -Barcelona ,Tel. +34 935 181 919 ,Whatsapp. 658 706 925 ,email : pedidos@ferreteriaiosna.com ,Horario: Lunes-Viernes: 8-16h
Contacto, Atención al cliente:
Teléfono: 935 181 919
Lunes –Viernes de 8-16h
E-mail: IOSNA ,Cami de Sant Cristófol nº 2 Nave A ,08292 Esparreguera -Barcelona ,Tel. +34 935 181 919 ,Whatsapp. 658 706 925 ,email : pedidos@ferreteriaiosna.com ,Horario: Lunes-Viernes: 8-16h

MANUFACTURERS
Goma acristalar hueco 3mm
Goma acristalar hueco 3mm
1,00€
Dto. 15 %
0,85€
VAT included. 14 days exchange and return

 

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